Frequently Asked Questions (FAQs)
Ordering & Products
Q: Are your products made-to-order?
A: Yes. All apparel items on Binmarts are made-to-order. This means your product is printed on-demand just for you after you place your order.
Q: Can I cancel or change my order?
A: Because our products are custom-made, they enter production very quickly. You may request a cancellation or change (like a different size or address) only within 2 hours of placing your order. After this 2-hour window, we cannot guarantee any changes or cancellations. Please email us immediately at contact@binmarts.com if you need to make a change.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and Discover (all processed securely by Stripe), as well as PayPal.
Q: Is my payment information secure?
A: Absolutely. Our Site uses industry-standard SSL encryption to protect your data. We do not store your full credit card number; all payments are handled securely by our PCI-compliant partners, Stripe and PayPal.
Shipping & Delivery
Q: How long does it take to get my order?
A: Total delivery time is a combination of production and shipping.
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Production Time: It takes 2-4 business days for us to custom-print and prepare your order.
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Shipping Time: It then takes 8-10 business days for the carrier to deliver it to you.
You can expect to receive your order within 10 to 14 total business days from the time you order.
Q: How much does shipping cost?
A: We keep it simple:
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Orders $199 and over: FREE Shipping
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Orders under $199: $7.99 Flat Rate
Q: How can I track my order?
A: Once your order has been produced and shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
Q: Do you ship internationally ?
A: No, we currently only ship to addresses within the United States.
Q: Do you ship to PO Boxes or military addresses A: No. At this time, we are unable to ship to PO Boxes or APO/FPO/DPO military addresses. You must provide a valid physical address.
Returns & Refunds
Q: What is your return policy?
A: We have a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Q: What can I return?
A: We accept returns for most reasons, including if you ordered the wrong size, changed your mind, or if your item arrived damaged or defective.
Q: What are the conditions for a return?
A: To be eligible, your item must be in the same condition you received it: unworn, unwashed, undamaged, and with all original tags (if applicable).
Q: Who pays for return shipping?
A: This is an important distinction:
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If you are returning due to our error (damaged, defective, wrong item sent), we will pay for the return shipping and provide a prepaid label.
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If you are returning because you chose the wrong size or changed your mind, you (the customer) are responsible for the return shipping costs.
Q: Do you charge a restocking fee?
A: No. We do not charge any restocking fees on eligible returns.
Q: How long does it take to get my refund?
A: Once we receive your return and inspect it (to ensure it’s in original condition), we will process your refund within 3-5 business days to your original payment method.
Contact & Support
Q: How can I contact you?
A: Our customer support team is here to help!
Company Name: ALKEMISTA CLOTHING, LLC
Company Number: B20250129183
Business Address: 10109 Blossom Ridge Drive, Elk Grove, Ca 95757, United States
Email: contact@binmarts.com
Phone: +1 (323) 694-5581
Contact Form: Click here
Hours of Operation: Our dedicated support team is available Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time (PT).
Service Commitment: We are committed to responding to all inquiries promptly, typically within 1 business day.